FAQS

Grazing Tables

Booking

  • A 30% non-refundable deposit is required upon confirmation of order, with the full balance due 7 days prior to the event.
  • We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance.
  • The date of your final payment is the final date for any changes. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Table and equipment

  • A suitable table must be provided at the venue. Sweet & Grazing tables must be setup indoors in an air-conditioned space, away from direct sunlight. Pastel and Posh will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.
  • Hire of tables and other furniture can be included in your quote upon request and subject to availability.
  • Hiring of theme appropriate props outside of what we have in stock can be included in your quote upon request and subject to availability.
  • A Security Deposit must be left with us at the time of final payment in order to ensure safe return of any rental equipment. We will return the security deposit when equipment is picked-up or returned to us in the original condition

Delivery and Pick-up

  • Delivery is included up to 25km. Please inquire about travel cost when booking.
  • There is a mandatory $40 pick-up fee for all rental equipment. Alternatively equipment can be dropped off at one of our locations with no additional costs.
  • Pastel and Posh is not responsible for the removal and disposal of food waste once set up is complete. All equipment must be cleaned and available for pick up at the agreed time or be returned within 48 hours.

Platters & Boxes

Cancellations

Cancellation request can be made by contacting info@pastelandposh.com at any time prior to the selected delivery date. A full refund will be provided for cancellations five (5) days prior to selected delivery date and time. A partial refund (50%) will be provided three (3) days prior to selected delivery date and time. No refund will be provided for cancellations within 48 – 24 hours of the selected delivery date and time.

Delivery

If an incorrect address is provided an additional delivery fees will apply based on corrected address – delivery will then take place by end of day dependant on delivery drivers schedule. If a refusal of delivery occurs we must dispose of the contents and no refund will be provided. If you are unavailable at the selected delivery date and time without notice, you will not be refunded. Delivery address cannot be changed/ adjusted within twelve (12) hours of selected delivery date and time. For any address changes or delivery updates contact us at info@pastelandposh.com